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Home > Customer Support |
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For
any questions, comments, concerns, or general assistance that will make your
experience with us more convenient, please contact us below. B and D Truck Parts
1498 Perrysburg Rd.
Fostoria, OH US [email protected]
Phone Orders - To place orders by email from 8:00 AM to 4:30 PM EST Monday –
Friday, please email us at [email protected] or you can call 855-423-7278. This number is only for placing orders.
Cancellations Pre-shipping Cancellations: - Most orders placed with B and D Truck Parts that are in-stock usually ship same day or next day. Because of this, B and D Truck Parts do not
guarantee pre-shipping cancellations on any order’s with in-stock items.
- Email us at [email protected] as
soon as possible. Most orders are transmitted almost immediately to our
warehouses and we may not be able to cancel your order.
Pre-shipping
Cancellations for Backordered Items: - Back-ordered items may ship at any time. Because of this, B and D Truck Part’s do not
guarantee cancellations on any orders containing back order items.
- However,
customers may submit a cancellation request for orders that have back-ordered
item’s by emails us at [email protected]. Please
allow 48 hours to ensure order has not shipped.
Products - All products sold by B and D Truck Parts are considered new, factory sealed
& covered by manufacturer warranties unless obviously specified.
- If you
find your package is not delivered in this condition, please contact us
immediately at [email protected].
B and D Truck Parts do not offer any technical assistance. We cannot offer
advice on compatibility of items. We are not technicians, only quality
retailers with competitive prices.
- On most products we provide detailed
specifications to obtain information about our products. Please contact the
manufacturers for accurate answers to your technical questions and
compatibility.
- Errors or omissions in descriptive, typographic, pricing
and/or photographic representation are subject to correction. We reserve the
right to modify this site's content at any time
Shipping Time Lines - Most of our orders get shipped within 2 to 3 business days upon payment.
- Please
allow 3-7 business days for items which may not be in stock.
- The delivery time
for UPS & FedEx ground is 3 to 5 business days.
Refused Deliveries - If the shipment is returned to shipper, B
and D Truck Parts will then credit the customer in less the 15% restocking fee
and shipping and handling charges, including all items paid for that returns
with those refused boxes.
- If not all items are refused then only the items
received back will be refunded.
- All truck orders that are refused are subject a
restocking fee plus return shipping fees.
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