Customer Support

For any questions, comments, concerns, or general assistance that will make your experience with us more convenient, please contact us below.

B and D Truck Parts
1498 Perrysburg Rd.
Fostoria, OH US

[email protected] 

Phone Orders

• To place orders by email from 8:00 AM to 4:30 PM EST Monday – Friday, please email us at [email protected] or you can call 855-423-7278. This number is only for placing orders. 

Cancellations 

Pre-shipping Cancellations:

• Most orders placed with B and D Truck Parts that are in-stock usually ship same day or next day. Because of this, B and D Truck Parts do not guarantee pre-shipping cancellations on any order’s with in-stock items.  
• Email us at [email protected] as soon as possible. Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order. 

Pre-shipping Cancellations for Backordered Items:

• Back-ordered items may ship at any time.  Because of this, B and D Truck Part’s do not guarantee cancellations on any orders containing back order items. 
• However, customers may submit a cancellation request for orders that have back-ordered item’s by emails us at [email protected]. Please allow 48 hours to ensure order has not shipped.

Products

• All products sold by B and D Truck Parts are considered new, factory sealed & covered by manufacturer warranties unless obviously specified.

• If you find your package is not delivered in this condition, please contact us immediately at [email protected].  B and D Truck Parts do not offer any technical assistance. We cannot offer advice on compatibility of items. We are not technicians, only quality retailers with competitive prices. 

• On most products we provide detailed specifications to obtain information about our products. Please contact the manufacturers for accurate answers to your technical questions and compatibility.  

• Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction. We reserve the right to modify this site's content at any time

Shipping Time Lines

• Most of our orders get shipped within 2 to 3 business days upon payment. 

• Please allow 3-7 business days for items which may not be in stock. 

• The delivery time for UPS & FedEx ground is 3 to 5 business days.

Refused Deliveries

• If the shipment is returned to shipper, B and D Truck Parts will then credit the customer in less the 15% restocking fee and shipping and handling charges, including all items paid for that returns with those refused boxes.

• If not all items are refused then only the items received back will be refunded.

• All truck orders that are refused are subject a restocking fee plus return shipping fees.